Family Support & Policies
Because life happens—and we're here to help.
We’re committed to making sure your nanny placement is a great long-term fit. In the event that things don’t work out, we offer the following support for families who’ve hired their nanny through us:
Nanny Replacement Policy
We offer a one-time replacement guarantee that matches the length of your original agreement with your nanny—up to a maximum of 6 months.
If a replacement becomes necessary, we’ll begin a new search and present candidates for up to 30 days from the time we’re notified.
Please note: Replacement requests are evaluated on a case-by-case basis, and we reserve the right to use discretion in offering a replacement. We may not offer a replacement in situations involving:
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A significantly altered job description or schedule,
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Unsafe or unprofessional work environments,
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Safety concerns or incidents of harassment,
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A pattern of multiple short-term placements.
If a replacement is not secured within the 30-day window, families may choose to:
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Conclude the search, or
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Continue with an extended search by paying a new $500 enrollment fee to cover additional recruitment time.
Backup Care Benefit
As part of full time nanny placements, you’ll receive complimentary access to our Premium Sitter Pool for 1 year free—designed to support you when your regular nanny is unavailable.
Questions?
We’re always here to help. If you have any questions about your replacement coverage or backup care benefits, don’t hesitate to reach out. Our team is just an email or phone call away—and we’re committed to supporting you every step of the way!